Junglee Games

Operations Support Engineer/ Liveops Engineer

As Operations Support Engineer, you will be responsible for monitoring live products using various IT dashboards. You will be working directly with our Technology Operations Manager.

Responsibilities

  • Investigate and diagnose incidents to restore a failed infra or business KPI as quickly as possible.
  • Ensure incidents are resolved within specified service level agreements.
  • Document troubleshooting steps and service restoration details.
  • Manage incident bridge calls by providing detailed triaged information and promptly escalating to the correct support teams.
  • Provide specialized investigation and diagnosis of all incidents and service requests.
  • Monitor processes using various tools and promptly identify problems (i.e. NAGIOS, Grafana, Tableau Dashboards).
  • Verify resolution with end-users and resolve assigned Incidents.
  • Escalate major incidents to the Incident Manager and/or Problem Manager.
  • Participate in incident review following major incidents.
  • Monitor incidents via Smart-IT dashboard and manage workload in their respective queues to ensure that service level agreements are met.

Requirements

  • BE/B.Tech/MCA from a reputed university.
  • 2 years’ experience in a software & hardware field.
  • Good in Linux & AWS Services.
  • Experience in Newrelic, Opsgenie, Prometheus.
  • Proven analytical skills and the ability to work in a fast-paced environment.
  • Good at interacting with all levels of management.
  • Ability to provide technical interface among peers.
  • Ability to multi-task and excellent organizational skills.
  • Cloud technology exposure will be a plus.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with close to 50 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io and Solitaire Gold. Our mission is to build entertainment for millions of people around the world and connect people through high-quality games. Since we were founded, we've drawn 500 of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar. Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

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