As our Data Analyst - Customer Experience, you will require customers' excellent analytics abilities and strong business acumen. As a Data Analyst in the customer strategy & analytics team, you will be using data to influence internal and external stakeholders to make key strategic business decisions. You will be part of customer strategy and analytics that support the continuous cycle of listening, interpreting, driving action, and monitoring customer feedback.
We are seeking to create, driven, and details oriented individuals who enjoy tackling the tough problem with data and insights. We are looking for someone with a strong analytics & technical background who can deliver results with limited supervision. The person must have the experience to maintain the report and dashboard, gather the requirements, and create the desired data output for insights.
Responsibilities:
- Experience building business models and analysing data in Excel/Google Sheets. (Proficiency in SQL is also preferred)
- A strong writer and presenter who’s equally at home writing a brief or creating a slide deck.
- Analyse, interpret, cleanse and process data to throw insights for designing various business initiatives and evaluating their effectiveness. This should significantly contribute towards the effective utilization of management bandwidth thereby resulting in swift and robust decision-making.
- Participate in business analysis activities to gather required reporting and dashboard requirements.
- Support the production of quality reports by developing reporting processes and identifying the areas where value can be added
- Identify the facts in data and understand and manage a range of analytical and modeling projects from inception to delivery
- Own end-to-end data insights generation for the management team.
- Communicate complex data in comprehensible ways
- Identify new data sources and methods to improve data collection, analysis, and reporting
- Interact with internal teams to resolve issues with process inputs/systems
- Identify and implement key operational, financial, and historical measurements to use in active day-to-day management
Respond to ad hoc requests from the stakeholders relating to the various deliverables
Requirements
- 3-5 years of product /e-commerce/Gaming industry experience in the data space.
- Bachelor/ Master’s Degree.
- Excellent skills in Microsoft Office, esp. Advanced MS Excel
- Knowledge of data profiling and proven experience in data mining, collation, and dashboard creation
- Strong, professional written and verbal communication skills with the ability to work with all levels within the business; confident in one’s ability to anticipate what is needed
- Strong SQL skills.
- Basic knowledge of Python for analytics.
- Preparing & Timely circulation of Daily / Weekly / Monthly Dashboards.
- Ensure timely delivery of assigned tasks.
- Ability to own analysis and project end-to-end
- Convey Data Stories through Visualization (Tableau, Power BI, Google data Studio, Metabase).
- Experience in technical requirements gathering and the ability to document technical requirements is a strong plus.
About Junglee Games
Junglee Games is a leader in the skill-gaming space, with close to 96 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io, Carron Stars and Solitaire Gold.
Our mission is to build entertainment for millions of people around the world and connect people through high-quality games.
Since we were founded, we've drawn 700 of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar.
Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
