Business Consultant - Customer and Market Intelligence

As our Business Consultant- Customer and Market Intelligence, you will source, gather, analyze, classify, and derive actionable data insights utilizing primary and secondary research methodologies while keeping the customer at the epicenter. You would be the voice of the consumer and an essential strategic partner to various business teams while working towards improving customer satisfaction. We are looking for someone who is charged up about seeing the bigger picture and likes to connect the dots with data.

Requirements

• Derive insights based on different channels of customer outreach (email, call, chat, surveys e.t.c) and define clear actionable for how customer pain points can be addressed with product enhancements or process innovation
• Conduct periodic pulse checks to understand the awareness, perception, and health of the brand with respect to competition
• Prioritize analyses through hypothesis-building, A/B experimentation and identify key customer issues which require solving.
• Focus on being a step ahead of the curve while pre-empting market trends, changing customer behavioral patterns, and new innovations in the gaming industry
• Coordinates project task activities between yourself and the Customer Experience/Business intelligence team
• Galvanize the company to listen, discern, and act on customer insights and data.
• Explore opportunities for enhancing our value proposition through reporting and visual storytelling

Qualifications

• 3-4 years of experience in consumer research and planning
• A background in qualitative research methodologies like focus group discussions, direct interviews, and ethnographic research is a plus
• Experience in executing and taking ownership of quantitative/qualitative research projects end to end including research design, questionnaire development, moderation, coordinating with internal/external stakeholders and report formulation
• A know-how of business strategy and presenting insightful and actionable conclusions and recommendations
• Competence in visualization tools/platforms such as Tableau, QlikView, Spotfire, or Excel is preferred.
• Proficiency in the statistical and analytic tools or language expertise in R, Python, SAS is a plus
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with close to 50 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, Solitaire Gold and Howzat. Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Since we were founded, we've drawn 500+ of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar. "Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

"Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees”