Product Operations Executive I/II- ORM

As our Product Operations Executive who shall be responsible for on-line content, tracking and analysis of reputation factors and account to successful management of client’s on-line reputation. Facilitate problem resolution along with other questions. Consistently create an exceptional customer experience.

Requirements

• Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, Twitter, App/Play stores, Consumer Complaints, and other social channels.
• Monitor posts and identify trends or threats to the customer experience or our brand.
• Deliver timely and accurate responses to customer questions and requests.
• Effective documentation of quantity and quality customer interactions.
• Assist in testing new methods and tools aimed at expediting our support processes.
• Leverage strong business judgement to determine whether to respond to the customers on posts or ask them to connect privately via email or DM.
• Be a subject matter expert and own support processes that can be highly complex, urgent, and sensitive.

Qualifications

• Strong customer service, verbal and written communication skills.
• Strong understanding of Social media channels.
• Ability to prioritize, multitask and work independently.
• Attention to detail, time management skills, and exceptional initiative & follow-up skills.
• Team player with a positive attitude.
• Available to work day, night, and weekends.

About Junglee Games:

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 250 people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high profitability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal opportunity employer. The organization celebrates diversity and takes pride in its inclusive environment where all employees are treated equally.