We are looking for a Leader to champion all our users’ happiness as the Head of operations-Transaction , Rsik and Fraud . Someone driven by an obsession for providing the absolute best resolution and service to our customers, as well as, amazing experiences by providing users with a personal touch and applying unconventional strategies.
Role :
You will work with the leadership team and help build, lead, and manage India’s fastest- growing gaming startup’s Customer fraud and risk divisions.
● Responsible for all touchpoints of the Customer with our product support verticals. Craft their seamless transaction journey and deliver an amazing experience as we serve them
above and beyond their expectations.
● Build our team, processes, vision, and strategy. Create Customer happiness and success culture that truly turns every user into an ambassador of our service, and a fan
of our experience team!
● Someone who is not shy to roll up the sleeves and get into the details to provide fresh perspective and improvement ideas. Ready to put extra effort to transform the team.
● Ability to function in an ambiguous, fast paced work environment. Self motivated and able to work effectively under pressure
● As a head of the risk team you will be expected to possess an in depth understanding of the risk and transaction sector, participate in due diligence with various teams and eventually provide recommendations for better processes.
Responsibilities:
Requirements
About Junglee Games:
Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.
With teams in 7 countries, Junglee is 250 people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high profitability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.
Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits, including the movie Avatar.
Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.
Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.
Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.