Junglee Games

Senior Analyst - Customer experience

As our Sr. Analyst - Customer Experience, you will help us discover the information hidden in large data sets to make smarter decisions and deliver top-notch products and customer service. Your main focus will be on implementing your understanding of data to generate insights using analytical tools.

Responsibilities

  • Connect and interpret multiple data sources and analyze results to provide business insights.
  • Generate ideas for exploratory analysis to shape future products and provide recommendations for actions.
  • Collaborate with cross-functional teams such as Product, Engineering, Operations, and Marketing.
  • Create dashboards and reports to communicate results and monitor key metrics regularly.
  • Be the gatekeeper for ensuring data governance around the organization.
  • Develop a reporting process for all KPIs.
  • Act as a problem solver and take complete ownership of the data and drive data analysis in alignment with all the stakeholders’ requirements.
  • Should be comfortable with flexible working hours.


Requirements

  • 5-6 years’ experience in a data analysis role.
  • Bachelor’s/Master’s degree in any quantitative discipline.
  • Proficiency and experience in SQL and Excel is a must.
  • Should be well-versed in data automation.
  • Experience in R/Python is preferred.
  • Should be a team player.
  • Analytical mindset with the ability to identify the right metrics for a problem case and generate insights from data.
  • Good applied statistical skills and knowledge of statistics.
  • Expertise in analysis, numerical methods, and data tactics used to drive operational excellence and user engagement.
  • Should be proficient in Tableau.
  • Hands-on Salesforce experience will be an added advantage

About Junglee Games:

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 250 people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high profitability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal opportunity employer. The organization celebrates diversity and takes pride in its inclusive environment where all employees are treated equally.

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