Junglee Games

Team Lead - Transactions

As our Team Lead - Transactions, you will be responsible for maintaining the healthy success rate of deposits, resolving complaints and queries raised by our users in relation to transactions disputes, payments, refunds, chargebacks, and fraudulent transactions. You will deal with payment gateways for quick resolution of issues.

Responsibilities

  • Create an inspiring team environment with an open communication culture.
  • Hold regular sessions to observe individual performance and provide honest, actionable feedback through one-on-one sessions.
  • Ensure adequate staffing levels to maintain SLAs.
  • Promptly analyze transaction metrics and any issues that could affect the achievement of SLAs.
  • Manage daily payment operations for Junglee Games including, but not limited to, Add Cash, Withdrawal, Recon with the Accounting team, and Charge back handling.

Requirements

  • Minimum 4 years’ experience out of which 2 years in a team handling role, preferably in the fintech industry.
  • Good communication skills.
  • Bachelor’s degree.
  • Flexible to work in rotational shifts/weekly off.
  • Ensure round-the-clock monitoring, reporting, KPI tracking, and closures on a timely basis to ensure minimum impact on business.
  • Bring an outside-in view to further improve the payment product and continuously improve the payment experience.
  • Help Product and Tech teams debottleneck any dependency from gateways, banks, and other third-party teams.
  • Work closely with other cross-functional teams to help address escalations.
  • Maintain relationships with payment gateways, banks, and other service providers and work on continuous development areas.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with close to 75 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io and Solitaire Gold.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games.

Since we were founded, we've drawn 500 of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders. Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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