Junglee Games

Product Operation Executive I/II- Withdrawal

We are looking for Customer Withdrawals Executive who endeavors to provide excellent user experience by processing customer payouts as per internal and external compliance in a timely manner. One who believes that behind every successful Product is excellence in Customer Support. At Junglee Games, we place a special emphasis on supporting our users and strive to provide world-class customer service. As a member of the Customer Operations and Service team, you will have the opportunity to work in a challenging, fast-paced, technology-driven environment. You will play the critical role of supporting our users through all their concerns/queries. By engaging and presenting users with the best service possible, you will directly influence the company's success.

Requirements


  • Responsible for processing Client Payouts.
  • Adhere to internal as well as external Compliance.
  • Resolve customer complaints via email, chat, phone.
  • Fetch updates from Banks about bank holidays and update clients in advance.
  • Stay updated on all ways of processing payouts in the fastest manner.
  • Maintain Process SOP's
  • Maintain MIS's and report the scope of improvement


Qualifications:

  • Minimum 1-year experience as a Customer Service representative, preferably in a profile involving payouts processing.
  • Have relevant experience in the processing of NEFT/RTGS/IMPS and other payments.
  • Sound knowledge of Rummy and other card games
  • Strong written and verbal communication skills
  • Experience with Excel in creating, maintaining and analyzing report data.


About Junglee Games

Junglee Games is a leader in the skill-gaming space, with close to 50 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, Solitaire Gold and Howzat. Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Since we were founded, we've drawn 500+ of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar. "Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees."

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

"Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees”

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