Junglee Games

Sr. Customer Experience Executive (Voice)

We are looking for Sr. Customer Experience Executive (Voice), As a senior member of the Customer Operations and Service team, you will have an opportunity to work in a challenging, fast-paced, technology-driven environment. At Junglee Games, we place special emphasis on supporting our users and strive to provide them with award-winning customer service.  You will play a critical role in helping our VIP users with all their concerns and queries. By engaging our VIP users and presenting them with the best customer service experience, you will directly influence the company's success.

 Responsibilities:

  • Resolve customer queries/concerns, by providing intelligent, optimal solutions over voice channels.
  • Follow the escalation matrix and resolve player issues/complaints on time.
  • Call users to chat about their gaming experience, and to share company announcements.
  • Gather and log users’ suggestions and feedback.

Qualifications:

  • 5+ years’ experience in a senior call executive/SME role (domestic).
  • Must be fluent in Hindi, English, and Telugu (all three mandatory), and additionally one of either Tamil, Kannada or Malayalam.
  • Should have experience in handling escalation calls (regional as well).
  • Knowledge of Rummy will be an advantage.
  • Experience in making high-volume outbound calls (100-120 calls a day).
  • Willing to work on weekends as and when required (will get weekdays off).
  • Great ability to understand and empathize with the customer's point of view.
  • Strong expertise in dealing with high-value customers/clients and an understanding of how to cater to VIP category customers.

About Junglee Games:

Junglee Games is a leader in the skills and social gaming space, with over 25 million users playing Junglee Rummy, Eatme.io, Junglee Teen Patti and Howzat. Founded by Ankush Gera, gaming veteran and angel investor based in San Francisco in 2012 and funded by top tier Silicon Valley VCs, Junglee Games is the first mover to build and launch skill games for cash prizes. 

With more than 25 Mn users and offices in 7 countries, Junglee Games is 200+ strong and has doubled it’s revenue every year. With Y-O-Y growth of 80% to 100%, Junglee Games will see $600 Mn in entry fees on its platform in FY 19-20, along with 40-50 Mn active users.

Junglee Games' mission is to build entertainment for millions of people around the world and connect them through games. With our values-driven culture and an incredibly passionate team, we are building games that people will play for years, and are creating the next set of conscious leaders. 

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