Product Operations Executive I- Fraud Analyst

As our Fraud Analyst - Product Operations, you will analyze user accounts and transactions to identify and prevent any fraudulent activities in our games. You will be constantly learning and implementing the latest industry technologies, tools and processes to monitor suspicious activities and fraud trends, and make reports to help enhance our risk management. You will resolve customer issues within the scope of existing service level agreements in a timely way to ensure our customers have a great experience.

Responsibilities

• Determine fraud trends by analyzing accounts, transactions and foul play patterns.
• Make reports on suspicious activity and risk management.
• Independently resolve problems that require in-depth case investigation.
• Identify system improvements to prevent fraudulent/money laundering activities.
• Develop measures for identifying and monitoring key risk indicators.
• Monitor fraud trends and automated modules to proactively take a call on the strategy and reduce genuine customer impact.
• Collaborate with the Strategy Manager and Data Science and Risk Management teams to provide feedback on the observed fraud patterns.
• Resolve customer issues within the scope of existing service level agreements.

Requirements

• Minimum 3 years’ experience in the field.
• Bachelor’s degree in any field.
• Excellent numerical/analytical skills.
• Ability to persuade by presenting details and facts.
• Ability to handle multiple tasks simultaneously and prioritize workload.
• Excellent computer skills and high proficiency in Office Automation tools like MS Excel, Word, PowerPoint, etc.
• Ability to work with and in cross-functional teams across locations.
• Good at developing innovative ways to solve complex problems within particular constraints.
• Ability to work in a fast-paced, data-driven environment.
• Advanced communication skills, including written and oral communication skills, and persuasiveness.

About Junglee Games

Junglee Games is a leader in the skill-gaming space, with over 25 million users. Founded in San Francisco in 2012, and funded by top-tier Silicon Valley VCs, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Eatme.io, Junglee Teen Patti, and Howzat.

With teams in 7 countries, Junglee is 350+ people strong and has close to doubled in revenues and headcount every year. With YOY growth of 80-100% and high profitability, Junglee will see close to $600 million in gross transaction volumes in FY19-20 and scale to 50 million users.

Our team has worked on international AAA titles like Transformers, Real Steel, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits, including the movie Avatar.

Junglee is not just a gaming business - it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Our mission is to build entertainment for millions of people around the world and connect people through high-quality games with customer delight.

Junglee Games is an equal-opportunity employer. The organization celebrates diversity and takes pride in its inclusive environment where all employees are treated equally.